Channels / iMessage
iMessage routes to your desk
Keep blue bubbles on client texts. Several people read and answer inbound Apple messages through one interface, on the number you already publish.
iMessage
betaRunning in production accounts while the protocol edges get sanded.
The connection
How iMessage connects
We run a dedicated Mac in a European data centre for your tenant. It holds an isolated macOS session bound to your number and pushes every blue bubble into the queue. Real hardware, one machine per customer.
iMessage has no server API, so we run a hosted Mac relay per tenant. It is honest hardware, it is isolated, and it means your customers keep messaging the number they already have.
Transport
Dedicated hosted macOS relay, one per tenant
Counted as
One connected account. Conversations are never metered and teammates are never billed, on any plan.
See what an account costsimessage.adapter • beta • 5 capabilities
Capabilities
What the iMessage adapter carries
Hosted Mac relay, blue bubbles kept blue.
Existing number keeps working
Attachments and tapbacks indexed
Group chats supported
Read receipts respected
Transcript export
The AI layer
Tuned for iMessage, not for everything
The same models run on every network, with the parts that only matter on iMessage turned on here.
01
Tapback tracking
A thumbs up or a heart attaches to the exact balloon it was aimed at.
02
Media OCR parsing
Screen grabs and property photos turn into clean text on delivery.
03
Read receipt sync
Native read receipts stay honest when an agent opens the conversation.
Spam shield, thread summaries and search run on every plan. Commitment tracking, reply debt, relationship health and live translation in 42 languages start on Team, and they cover every connected account, including this one.
The AI layerHistory and export
Conversations save as they arrive, full-resolution attachments included, and transcripts export as CSV or JSON. Nothing sent before the relay went live can be recovered.
Your archive
iMessage history you can take
Indexed for the life of the account on all four plans, from 1 GB on Starter to 1 TB on Scale. A single export runs to 1 GB on Starter and Team, 25 GB on Scale and uncapped on Enterprise, and the archive stays readable after you close the account.
Questions
iMessage, specifically
What buyers ask before they connect this one. Anything else and a person who worked on the adapter will reply.
Ask us directlyDo buyers see green bubbles when we reply through CommunicationOS?
No. Outbound messages go through the native macOS daemon on real Apple hardware, so the person on the other end sees a normal blue bubble.
Can several people work our central iMessage number?
Yes. Inbound chats land in the shared dashboard, where teammates assign conversations, leave internal notes and send replies.
What happens with a group iMessage thread?
Multi-party chats come in as their own group threads, with each participant number and their individual replies shown.
Next
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