Ecommerce and DTC
Predictable messaging costs during peak retail
Consolidate customer queries from Instagram, TikTok, WhatsApp, and email into one queue. Keep your software expenses steady through fourth-quarter volume spikes.
0
Over-quota ticket charges
5 channels
Social and direct inboxes
10
Networks live today
Flat rate
Pricing on every tier
Retail bottlenecks
Seasonal volume spikes inflate software bills
Customer conversations multiply by five during November and December sales events. Inbox platforms that charge per conversation force you to pay massive overage fees right after Black Friday.
01
Overage fees on holiday sales
A sudden surge in order tracking questions triggers expensive conversation tier penalties from your shared inbox provider.
02
Social messages slip away
Direct messages on Instagram and comments on TikTok live in social apps, separated from order records and email histories.
03
Fragmented customer handles
The same buyer contacts you from an Instagram username and an email address, causing duplicate answers and conflicting discount codes.
04
Repetitive shipping questions
Customer service agents waste hours typing identical responses about return policies and international delivery dates.
What matters most here
Three features this trade runs on
Spam and noise filtering
Separate promotional spam, bot tags, and sales pitches from genuine customer questions about sizing and pending deliveries.
PersonaLearn draft responses
The system prepares draft replies that match your store tone, letting human support staff review and send answers in two clicks.
Fixed channel subscriptions
Pay for your connected retail channels instead of counting incoming tickets, keeping your operational costs predictable all year.
Channels
Where retail customers message you
Route customer conversations from Instagram Direct, TikTok comments, WhatsApp, Messenger, and store email addresses. Every one of them counts as a connected account, and conversations are unlimited.
Every channel we supportDirect messages and story replies, the first place a sizing question arrives.
TikTok
Comments and direct messages from the audience a paid campaign just reached.
Order tracking, delivery windows, and repeat buyers who prefer chat to email.
Messenger
Pre-sales questions and public complaints arriving from your shop page.
Returns, refunds, and the receipts a dispute is settled with.
Compliance
Retail data privacy standards
Consumer retail operations must follow GDPR rules regarding customer records. We process customer deletion requests instantly across all linked channels and search indexes. Your customer contact data is encrypted on isolated servers with European residency guarantees.
Proof
The number that transfers from telecom
These case studies reflect our initial commercial deployments. The closest measured result to a retail inbox is Lebara moving off per-conversation billing across fourteen markets.
Read the case studiesWe route customer support across fourteen European markets. Moving off per-ticket billing lowered our software overhead by 68% and kept our customer records reachable across departments.
Marc Linden
Head of infrastructure, Lebara Mobile Group
How do our software costs change during Black Friday?
Your monthly subscription stays identical regardless of message volume. We charge for connected accounts rather than incoming customer conversations.
Can we maintain our brand voice across multiple support agents?
PersonaLearn studies your approved customer replies and brand documentation to draft responses that match your preferred tone for human approval.
How does the system handle buyers who message on both Instagram and email?
Identity resolution combines the social handle and email address into one profile, showing the full conversation history in a single thread.
Hold your support bill flat in November
Pricing counts your connected accounts. Request access and connect your first store channels in ten minutes.