Integrations
Connect the tools around the inbox
Keep customer data in step between nineteen messaging networks and the CRM, billing system and issue tracker your team already opens every day.
16
Native integrations
Two-way
Synchronisation model
90ms
Webhook dispatch time
5
Open SDK languages
CRM and contacts
Keep deal records, contact cards and conversation transcripts in step with your sales database.
HubSpot
Attaches WhatsApp and email transcripts to the matching HubSpot contact and deal record.
Salesforce
Maps an inbound sender to a Salesforce lead and logs the message history against the open opportunity.
Pipedrive
Creates a Pipedrive activity when a customer writes in, and links the transcript to the deal stage.
Commerce and billing
Pull live order data, invoice status and payment events into the sidebar of the conversation.
Shopify
Matches a customer phone number to a Shopify account and shows recent orders, tracking links and fulfilment status.
Stripe
Shows payment history and failed invoice alerts in the sidebar, and sends a payment link straight into the chat.
Operations and storage
Push structured conversation data, notes and meeting records into your internal systems.
Notion
Sends a resolved conversation and its extracted action items into a structured Notion database.
Airtable
Appends inbound lead details, label tags and message attachments into the Airtable base you choose.
Google Sheets
Logs every inquiry, timestamp and assigned agent to a central sheet for your own reporting.
Zapier
Fires a multi-step Zap whenever a new message matches a label or breaches an SLA rule.
Zoom
Builds a Zoom meeting link inside the composer and drops it into the active thread.
Ticketing and issues
Link a customer conversation to the internal ticket and the channel your team already watches.
Zendesk
Syncs a customer chat into a Zendesk ticket and mirrors internal agent comments across both systems.
Intercom
Routes inbound Intercom messenger conversations into the unified inbox next to WhatsApp and SMS.
Linear
Creates a Linear issue from a customer bug report with a direct link back to the source thread.
Jira
Opens a Jira Service Management ticket from a customer request and posts status updates back into the chat.
Slack
Broadcasts an urgent escalation or a VIP message into the internal Slack channel your leads watch.
Outlook
Syncs calendar availability for scheduling and mirrors mail threads inside the unified inbox.
Under the sync
Two-way sync with a durable queue
Integrations run on the vendor's own webhooks where those exist and a background poller where they do not. When the other system goes down, our delivery queue holds the events in an encrypted buffer and retries with backoff until the handshake clears.
Two-way contact sync
A contact detail changed in your CRM shows up in CommunicationOS within two seconds.
Field mapping
Map a custom field like carat preference or VAT number into the client profile header.
Reliable event queues
When Salesforce or HubSpot goes offline, the queue holds your payloads for up to 72 hours.
Payload boundaries
Full message bodies reach a third-party tool only when you switch payload forwarding on.
Delivery log
hubspot.contact.updated → 200 • 61ms
linear.issue.created → 201 • 88ms
salesforce.lead.sync → retry 2 of 8 • queued 4m
Developer platform
Build the rest on an open SDK
Anything not on the list above, you can wire up yourself. We publish MIT-licensed client libraries in five languages plus Model Context Protocol servers for agents.
Webhook delivery
HMAC-signed JSON payloads for message receipts, delivery updates and assignment events in under 90 milliseconds.
Multi-language SDKs
MIT-licensed packages with typed models and typed responses for TypeScript, Python, Go, Swift and Kotlin. The repository opens with the public beta.
Model Context Protocol
Point an agent's tools straight at the inbox with our MCP servers and dedicated agent seats.
More of the platform
Unified inbox
Nineteen networks in one shared team timeline.
AI layer
Eight instruments, some on arrival and some on a schedule.
Total recall
Permanent retention and search across your connected channels.
PersonaLearn
Drafts written privately in your own voice.
Export and migration
Exports up to your plan ceiling and one-pass migration from 12 systems.
Apps
Native clients for macOS, Windows, iOS and Android.
Connect your whole stack
Set up a native integration in minutes or build your own pipeline on the SDK. Teammate seats stay free on every plan.