Data portability
Export and migrate with nothing held back
Download your messages and uncompressed media in six standard formats, up to 1 GB on Starter and Team and 25 GB on Scale. Bring ten years of history in from twelve platforms in one automated pass.
25 GB
Export ceiling on Scale
12
Migration platforms
6
Standard file formats
30 days
Grace after cancellation
Archive generation
Download your complete message record
Build an archive bundle without waiting for anyone to approve it. Files come out as uncompressed media plus portable data files that open in standard desktop tools.
JSON
.jsonFull structured message trees with timestamps, routing metadata, participant IDs and delivery receipts.
MBOX
.mboxStandard mailbox format, ready to import into Apple Mail, Thunderbird or an enterprise mail store.
HTML
.htmlStandalone pages that show conversation threads and media offline in any modern browser.
CSV
.csvFlat message rows shaped for Postgres, Snowflake, Excel or your own data pipeline.
Paginated transcripts with page numbers, participant records and timestamps for a dispute hearing.
Original media
rawUncompressed JPG, PNG and PDF files at their original byte-for-byte resolution, no watermark.
One trigger
Request an export from the dashboard. The system builds the bundle and sends an SHA-256 signed download link.
Predictable speed
A 25 GB Scale export holding 500,000 messages and their media finishes building in under 45 minutes.
No throttle, no gate
Downloads run at full network capacity. There is no approval queue and no bandwidth cap.
Export ceiling, Scale
ready25 GB
Messages and media in one archive on Scale. Starter and Team build 1 GB per export and can run as many as they want.
export_2026-08-22.tar.zst • 24.1 GB • 418,200 messages
built in 38 min • sha256 5f3a…91c7
Legacy ingestion
Migrate ten years of chats in one pass
Changing help desk should not wipe out your commercial memory. The importer pulls historical records, contact profiles, attachments and internal notes from twelve platforms into your new workspace.
Authorise the source
Connect the existing Trengo, Front, Zendesk or Intercom account with standard admin OAuth credentials.
Sample verification run
Import a test batch of two hundred historical threads to check field mappings and attachment rendering.
Background migration
The engine imports the message history, customer tags and custom metadata fields in the background. A 1.2 million message import with 40 GB of media took about four hours.
Final tally audit
Read a line-by-line migration log with verified counts for conversations, files and users.
Twelve supported sources
one passTrengo
Front
Intercom
Zendesk
Help Scout
Missive
Crisp
Freshdesk
Gorgias
Twilio Flex
Gmail and Outlook
WhatsApp Business API
Vendor macros and custom widget settings cannot transfer. Message text, attachments, internal notes, timestamps and contact records all come across, and our engineers rebuild the macros with you during onboarding.
Audit and discovery
Tamper-evident archives for counsel
Hold messages for a corporate audit or a regulatory mandate. A legal hold freezes the mailbox against any change while retention policies purge the rest on schedule.
Granular retention policies
Set an automated deletion schedule per channel. Scrub SMS after two years and keep contract mail indefinitely.
Litigation mailbox hold
Freeze specific client threads or a whole mailbox in one click, blocking every edit and deletion until the hold lifts.
Hashed eDiscovery exports
Build a legal package with an SHA-256 manifest that verifies message authenticity in court.
Immutable audit ledger
Every message view, edit, assignment change and export request writes to an append-only log.
Compliance archive, legal hold, eDiscovery export and the audit log arrive with the Scale plan and stay on Enterprise.
Bring your own keys
Encrypt the store with your own keys
Hold the encryption root in AWS KMS, Google Cloud KMS or HashiCorp Vault. We encrypt every database volume and media store with your customer-managed key. Revoke that key and our servers lose the ability to read your data.
External KMS
Your master keys stay inside your own cloud under your own access policies.
Key rotation
Rotate keys in your cloud provider without inbox downtime and without breaking search.
Revocation
Revoke the key permission and the message archive locks across our infrastructure at once.
arn:aws:kms:eu-west-1:•••:key/9c1f • rotated 14 days ago
If you leave
Thirty days to take everything out
Cancel and the account enters a thirty-day grace window. You keep read access and can download every archive, media file and audit log. After that we delete the tenant from the live databases inside seven days, and it leaves the backup rotation within thirty-five days.
Day 0
The subscription ends. Inbound routing stops. Dashboard access and the export tools stay open.
Days 1 to 30
Download every archive in JSON, MBOX or CSV. Our support desk will also build a final bundle for you.
Day 31
The hard purge runs across every production cluster, storage bucket and encrypted backup.
Ask us on the way out and an engineer will build the final bundle for you. Your history stays readable in standard formats even after the account closes.
More of the platform
Unified inbox
Nineteen networks in one shared team timeline.
AI layer
Eight instruments, some on arrival and some on a schedule.
Total recall
Permanent retention and search across your connected channels.
PersonaLearn
Drafts written privately in your own voice.
Apps
Native clients for macOS, Windows, iOS and Android.
Integrations
Sync for CRMs, billing systems and ticketing.
Keep ownership of your records
Import your existing help desk history in one pass. Export the whole dataset whenever you want it.