Channels / Slack
Slack Connect and internal chats
Pull customer Slack Connect channels and workspace DMs into the same inbox as WhatsApp, and keep history past the ninety-day free-plan limit.
Slack
liveConnected accounts are running in production today.
The connection
How Slack connects
An approved Slack app installs into your workspace with the Events API and Conversations history scopes. It reads the public channels you grant and every Slack Connect room you belong to.
Slack Connect channels are where B2B deals live now. We pull them into the same inbox as WhatsApp, and we can pull the history out of a free workspace before the ninety-day window eats it.
Transport
Slack app with Events API and Conversations history scopes
Counted as
One connected account. Conversations are never metered and teammates are never billed, on any plan.
See what an account costsslack.adapter • live • 5 capabilities
Capabilities
What the Slack adapter carries
Connect channels, internal channels, and free-plan rescue.
Slack Connect channels unified
Free-plan history rescue
Thread structure preserved
Canvas and file indexing
Emoji reactions retained
The AI layer
Tuned for Slack, not for everything
The same models run on every network, with the parts that only matter on Slack turned on here.
01
Slack Connect sync
Shared external channels sit beside the WhatsApp thread with the same customer.
02
Canvas file indexing
Text comes out of Slack canvases and uploaded PDFs and into the search index.
03
Thread summaries
A long engineering thread condenses to a status brief with the action items.
Spam shield, thread summaries and search run on every plan. Commitment tracking, reply debt, relationship health and live translation in 42 languages start on Team, and they cover every connected account, including this one.
The AI layerHistory and export
Every message is stored on delivery, so the free-plan ninety-day cut-off stops mattering. Workspace archives export whole, with thread structure intact.
Your archive
Slack history you can take
Indexed for the life of the account on all four plans, from 1 GB on Starter to 1 TB on Scale. A single export runs to 1 GB on Starter and Team, 25 GB on Scale and uncapped on Enterprise, and the archive stays readable after you close the account.
Questions
Slack, specifically
What buyers ask before they connect this one. Anything else and a person who worked on the adapter will reply.
Ask us directlyCan we archive Slack Connect channels shared with vendors?
Yes. Once the app sits in your workspace, messages in a shared Connect channel index into your archive the same way an internal room does.
How does the ninety-day history rescue work on a free plan?
Our app writes every event to your database as it is delivered. When Slack hides messages older than ninety days, your copy stays searchable.
Are multi-reply threads kept in order?
Yes. Replies stay nested under their parent message, so the discussion reads the way it happened.
Next
Read these next
Ten live networks, one workspace
Connect your first accounts in ten minutes. Unlimited teammates and permanent history indexing on every plan.