Enterprise infrastructure
Deploy the channel set inside your perimeter
Host the platform on your own servers or choose isolated single-tenant cloud storage. Data residency is contractual across our datacentres in the EU, the UK, the United States, and the Gulf region.
99.99%
Enterprise uptime SLA with credits
4 regions
EU, UK, US, and Gulf data
VPC or on-prem
Self-hosted deployment
BYOK
KMS and Vault encryption
Deployment architecture
Control where every message and key lives
Your security team defines the perimeter and controls the cryptographic keys. We install the software across bare metal, private clouds, or isolated virtual private cloud clusters.
Self-hosted VPC or bare metal
Run containers in your Kubernetes cluster. Your storage stays behind corporate firewalls without external egress.
Dedicated single-tenant cloud
We run an isolated instance for your company. No other customer shares database instances, memory, or compute.
Customer-managed keys
Plug in AWS KMS, Google Cloud KMS, or HashiCorp Vault. Revoke access instantly to lock every stored record.
Strict regional residency
Pin database storage, file attachments, and indexing jobs to data centres located in the EU, UK, US, or Gulf.
Air-gapped language models
Language models run on your hardware or isolated clusters. Third-party AI providers never receive or store text.
Custom channel engineering
Our team builds direct connectors for your internal protocols, legacy desk phones, or regional networks.
Security and governance
Independent audits across every layer
Technical controls run continuously and an outside firm is part way through our first SOC 2 Type II window. You get the control documentation that exists today before signing anything.
| Control | What you get | Where it is documented |
|---|---|---|
| SOC 2 Type II | An audit in progress across Security, Availability, and Confidentiality. | SOC 2 status letter |
| ISO 27001 | Planned. An information security management system built for certification later. | Control mapping |
| GDPR and privacy | Standard contractual clauses, data processing agreement, and direct deletion. | Data processing agreement |
| Data residency | Data pinned to selected regional infrastructure in the EU, UK, US, or Gulf. | Residency commitment |
| Encryption standards | TLS 1.3 encryption in transit and AES-256 encryption on all stored disks. | Security architecture doc |
| Key management | Bring your own keys using HashiCorp Vault or major cloud provider KMS. | BYOK deployment guide |
| SSO and provisioning | SAML 2.0 single sign-on with SCIM user provisioning and de-provisioning. | Identity provider guide |
| Immutable audit logs | Append-only logs of every session, export, read event, and message action. | SIEM export guide |
| Retention and legal hold | Preserve unaltered communication histories under mandatory retention rules. | Compliance archive guide |
| Penetration testing | Annual white-box assessments performed by independent penetration testers. | Latest pentest summary |
Standard documentation library
Download standard vendor evaluation files directly or request our raw audit packets for your compliance officers.
Four nines uptime with credits on Enterprise
We issue a ten percent credit on your monthly invoice for every thirty minutes of downtime below ninety-nine point ninety-nine percent, counted per covered service each calendar month. The status page carries the incident history and we leave each write-up as published.
Procurement process
Clear technical evaluations without chasing
We send the compliance pack and the security documentation within one business day. Your procurement team gets direct access to our systems architects without scheduling games.
- 01Day 1
Channel and network scoping
We inspect your channel inventory, message volumes, identity systems, and infrastructure parameters during a forty-minute technical call.
- 02Day 2
Security package delivery
We deliver our security policy set, the recent penetration test summary, a letter on where the SOC 2 audit stands, and a completed standard security questionnaire.
- 03Week 1 to 2
Legal and residency review
Legal teams review the mutual DPA and service agreement while your infrastructure lead approves the hosting region and key management.
- 04Week 2 to 4
Live production pilot
We deploy a cluster for one operational trading desk or customer team using real production data instead of an empty test sandbox.
- 05Week 4 to 5
Historical data migration
Our import engine pulls message history and contact records from twelve legacy tools directly into your indexed archive.
- 06Week 6
Full roll-out and handover
A named systems engineer joins a shared channel with your administrators to run staff onboarding and verify audit feeds.
Rollout timeline
Production readiness in eight weeks
Most customer deployments finish between six and eight weeks. Our engineering team manages the cluster provisioning and initial data verification.
Talk to salesCluster provisioning and SSO
We spin up your isolated environment, configure SAML authentication, and connect the SCIM directory synchronisation.
Network and channel binding
Engineers link WhatsApp Business numbers, Telegram bots, Microsoft Teams, Slack, and corporate email domains.
Historical archive import
Migration pipelines parse legacy exports from older inboxes, indexing message attachments and conversation metadata.
Desk rollout and pilot check
Front-line teams test messaging workflows across desktop and mobile apps while security audits log retention output.
Company cutover and sign-off
Your entire staff switches to CommunicationOS. We transfer administrative ownership and verify automated uptime monitoring.
Talk with our infrastructure team
Book a technical consultation with our engineering founders to review your network footprint, security compliance rules, and deployment requirements.