Telecommunications
Customer operations across fourteen markets
Run subscriber communication across WhatsApp, SMS, and web channels without paying per-ticket penalty fees. Retain message records inside your regional data boundary.
68%
Lower software expenses
42
Languages translated live
14
European countries unified
Unlimited
Conversations per account
Telecom bottlenecks
The hidden cost of ticketing models
Traditional support desks charge extra money for every incoming conversation. When network maintenance causes sudden traffic spikes, your customer software bill increases right when margins are tightest.
01
Variable conversation charges
Standard inbox providers charge twenty euros for every hundred messages over your quota, penalising you for network status inquiries.
02
Multilingual operational teams
Running native support desks in fourteen countries requires recruiting regional speakers or pasting customer text into external translation tools.
03
Isolated customer records
Chat transcripts stay locked inside the support tool instead of syncing with your network engineering logs and billing databases.
04
Duplicate subscriber threads
A customer sends messages on SMS, WhatsApp, and Messenger simultaneously, forcing three different agents to process the same roaming problem.
What matters most here
Three features this trade runs on
Live translation, 42 languages
Agents read and answer subscriber queries in their native language while the customer sees clean responses in French, Polish, or German.
Fixed account subscriptions
Add your support staff without per-seat charges. Your monthly bill stays identical during major network outages and peak holiday travel periods.
Cross-channel subscriber ID
Incoming inquiries from SMS, WhatsApp, and email collapse into one chronological timeline linked to the subscriber mobile number.
Channels
Where subscriber traffic lands
Connect your primary telecom service lines across WhatsApp Business, SMS shortcodes, Messenger, and Microsoft Teams. Records stay reachable from your billing and engineering systems through the API.
Every channel we supportCarries top-up questions, roaming complaints, and SIM activation requests from retail subscribers.
SMS
Shortcode traffic, one-time codes, and the channel every prepaid subscriber falls back to.
Messenger
Public-facing complaints and pre-sales questions arriving from your market pages.
Microsoft Teams
Internal escalation between market support desks, network operations, and billing.
Formal disputes, regulator correspondence, and monthly billing threads.
Compliance
Regulatory telecom compliance
European telecommunications operators require strict data isolation and audit tracking. We store your subscriber conversations in EU-based data centres with AES-256 encryption. Immutable access logs document every record export for regulatory reviews.
Proof
What a fourteen-market operator measured
Lebara Mobile Group moved off per-ticket billing and kept subscriber records reachable outside the support tool. Their head of infrastructure recorded the change.
Read the case studiesWe route customer support across fourteen European markets. Moving off per-ticket billing lowered our software overhead by 68% and kept our customer records reachable across departments.
Marc Linden
Head of infrastructure, Lebara Mobile Group
How does flat pricing handle high subscriber volumes during outages?
We charge for connected accounts rather than conversation counts. If an outage generates fifty thousand incoming chats in one afternoon, your monthly invoice remains unchanged.
Can we connect our existing billing systems through the API?
Our TypeScript and Go SDKs let your developers pull customer metadata from your billing database directly into the agent interface next to active chats.
Where are our European customer conversations stored?
All message text, search indexes, and attachment files reside in European data centres under European data protection standards. Enterprise deployments pin residency to the EU, UK, US, or Gulf.
Price your subscriber channels
Tell us how many accounts you run across your markets and we will size the deployment on a call.