Channels / WhatsApp
WhatsApp for your entire team
Bring business numbers and personal trading lines into one shared desk. Teammates reply together without passing a handset around.
Connected accounts are running in production today.
The connection
How WhatsApp connects
Business accounts connect straight to the WhatsApp Cloud API. A personal number registers as a linked device after a QR scan, and the media and message history already sitting on the phone comes across with it.
Most of the money in this product moves through WhatsApp. Business numbers connect through the official Cloud API. Personal numbers connect through a paired session, so the ten years already on the phone come with it.
Transport
WhatsApp Cloud API, or a paired device session for personal numbers
Counted as
One connected account. Conversations are never metered and teammates are never billed, on any plan.
See what an account costswhatsapp.adapter • live • 5 capabilities
Capabilities
What the WhatsApp adapter carries
Business API and personal numbers, voice notes transcribed.
Voice notes transcribed in nine seconds
Group chats indexed and searchable
Template management and approvals
Deleted messages kept in the record
Media and document understanding
The AI layer
Tuned for WhatsApp, not for everything
The same models run on every network, with the parts that only matter on WhatsApp turned on here.
01
Voice note transcripts
Incoming voice notes turn into text in nine seconds, so reps read audio quietly.
02
PersonaLearn drafts
The model reads your old chats and writes outbound replies in your own tone.
03
Deleted text capture
When a sender deletes a message in WhatsApp, your copy of the original stays.
Spam shield, thread summaries and search run on every plan. Commitment tracking, reply debt, relationship health and live translation in 42 languages start on Team, and they cover every connected account, including this one.
The AI layerHistory and export
A Cloud API number starts indexing from the moment it connects. A paired personal number brings across the history the handset still holds and syncs the rest as it arrives. Whatever lands in the archive comes back out as JSON with the original media attached.
Your archive
WhatsApp history you can take
Indexed for the life of the account on all four plans, from 1 GB on Starter to 1 TB on Scale. A single export runs to 1 GB on Starter and Team, 25 GB on Scale and uncapped on Enterprise, and the archive stays readable after you close the account.
Questions
WhatsApp, specifically
What buyers ask before they connect this one. Anything else and a person who worked on the adapter will reply.
Ask us directlyCan five people work one WhatsApp number at the same time?
Yes. Your team signs into the web or desktop app and handles inbound chats on the same shared line without bumping each other out.
What happens when a customer unsends a message?
Every incoming webhook and socket event is stored on arrival. If a sender taps delete for everyone, the message stays visible inside your workspace.
Do we need Meta template approvals for routine replies?
Only for outbound chats started outside the 24-hour service window. Templates are submitted and managed from your dashboard.
Next
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