Unified inbox
Nineteen networks in one shared timeline
WhatsApp, Signal, email and seven more live networks arrive in a single stream, with nine more in beta or development. Teammates reply, assign threads and track deals without paying for extra seats.
10
Networks live today
$0
Per teammate seat
Forever
History indexed
120ms
Median sync latency
Yossi Perlman
+32 • also on• one contact since 2014
Morning. Did we settle the 3.4 carat VS1 from the Wednesday parcel?
“Yes, four thousand two hundred a carat, and I need it in Antwerp by Thursday morning. Same terms as the last parcel.”
Confirmed at 4,200 per carat, Thursday 09:00 in Hoveniersstraat. Certificate follows by email.
Thread summary
- 3.4ct VS1 agreed at $4,200 per carat.
- Delivery Thursday 09:00, Antwerp.
- Terms copied from the March parcel.
412 messages • since Mar 2014
Commitments
Reply debt
4
threads waiting on you, oldest 2 days
One Antwerp trading inbox with WhatsApp, WeChat and Signal threads in the same list, ranked by who is waiting on an answer.
Identity resolution
One contact across every network
A buyer might write on Signal at noon, email a PDF at three and ping you on WhatsApp at night. CommunicationOS links those accounts to a single person so nobody asks the buyer to repeat themselves.
01
Cross-network matching
Phone numbers and email addresses link automatically across WhatsApp, Signal, SMS and Discord.
02
Thread merging
Merge two conversations about the same order into one timeline. Every attachment and timestamp stays visible.
03
Number updates
When a contact switches phone numbers, add the new line. The full conversation history stays attached.
04
Instant splitting
If two clients share an office number by mistake, split the profiles with one click. No messages get deleted.
Account handover
Keep deal history when staff leave
When a broker departs your firm, their customer conversations stay in your archive. Reassign the company WhatsApp Business number to a new desk in four clicks. The replacement broker can read five years of price notes, PDF certificates and open quotes immediately.
Handover is on Scale and aboveHandover, +32 47•• •• 902
in progressRevoke seat access
Cut access from the dashboard or your Okta directory in one second.
Reassign the timeline
Route active conversations and open deals to the incoming desk.
Pick up the context
The new broker reads past terms, discounts and payment habits right in the thread.
4,181 messages and 214 files moved • nothing deleted
Team workflows
Work together on direct messages
Assign conversations to specialists, mention colleagues for advice and keep internal notes on a client file. The counterparty only ever sees the reply.
Direct assignment
Hand a conversation to a specific teammate so only one person replies.
Internal notes
Leave notes inside the thread that only your team can see.
Teammate mentions
Tag a colleague with @name to pull them into a thread for quick advice.
Round-robin routing
Distribute incoming conversations evenly across every operator on shift.
Thread permissions
Hide pricing discussions from juniors while keeping shipping threads open.
Custom views
Filter by VIP label, language or unread status to organise the daily queue.
Automated rule engine for inbound chats
Incoming messages run against your rules the moment they land. A high-value order on WeChat routes to your senior trader while a billing question on WhatsApp goes straight to accounting.
Rules read the contact, the label, the deal value, the language and the shift roster.
Assignment run • rule set “Antwerp desk”
live“need your best on the 4ct rough parcel, we are deciding today”
+32 47•• •• 118
Rules evaluated
resolved in 34ms
Round robin, senior pricing
escalates to Jan Coppens, then the floor manager
Internal note, not visible to the buyer
Paid 38 days late in March. Hold the discount until the wire clears.
Mention
@ben can we go to 4,150 on this one, he is deciding today.
Response targets
Track reply targets before timers expire
Set a reply window per channel or per client tier. A timer counts down on each card. When a desk misses a first response, CommunicationOS alerts the desk lead, then escalates to the floor manager ten minutes later.
First response targets
per channelFast channel for active trading quotes
Overseas retail buyers in Asian hours
Signal
Direct lines for executive accounts
Formal quotes and contract reviews
breach → desk lead → floor manager • logged in the audit trail
Views and labels
Saved views for every desk
Build a view from a rule like “unassigned WhatsApp threads with over 100k balance”. Pin it to the sidebar so an operator watches their own queue without opening the general inbox.
Per-thread permissions
A junior sees the shipping thread and never the pricing thread on the same deal.
Labels that carry rules
Applying a label can change the SLA target, the owner and who can read it.
Shared or private
Keep a view to yourself or publish it to the desk so everyone works the same queue.
More of the platform
AI layer
Eight instruments, some on arrival and some on a schedule.
Total recall
Permanent retention and search across your connected channels.
PersonaLearn
Drafts written privately in your own voice.
Export and migration
Exports up to your plan ceiling and one-pass migration from 12 systems.
Apps
Native clients for macOS, Windows, iOS and Android.
Integrations
Sync for CRMs, billing systems and ticketing.
Bring your live networks into one inbox
Ten networks connect today and five more run in beta. Add the team with no extra seat fees.