Channels / Messenger
Facebook Messenger for consumer support
Handle Facebook page messages in the same feed as WhatsApp. Retail questions get resolved and handover protocol keeps your bots working.
Messenger
liveConnected accounts are running in production today.
The connection
How Messenger connects
We hook into the Messenger Platform API with your page admin tokens. The integration takes page webhooks and supports the handover protocol, so an existing bot can pass a thread to a person.
Facebook Messenger still carries the long tail of consumer support in Europe. Page inboxes land in the same queue, with the full history imported on connect.
Transport
Messenger Platform API on a linked page
Counted as
One connected account. Conversations are never metered and teammates are never billed, on any plan.
See what an account costsmessenger.adapter • live • 5 capabilities
Capabilities
What the Messenger adapter carries
Pages, groups and the whole message history.
Page inbox unified
History import on connect
Persistent menu control
Media indexing
Handover protocol supported
The AI layer
Tuned for Messenger, not for everything
The same models run on every network, with the parts that only matter on Messenger turned on here.
01
Noise classifier
Promo links and automated vendor pitches drop out before the queue.
02
Persistent menus
Your page menu buttons stay in sync and steer where a message routes.
03
Live translation
An enquiry arrives in Polish, you read English, and the reply goes back in Polish.
Spam shield, thread summaries and search run on every plan. Commitment tracking, reply debt, relationship health and live translation in 42 languages start on Team, and they cover every connected account, including this one.
The AI layerHistory and export
Connecting a page imports the inbox records Meta still holds. Past orders stay searchable, and the whole archive exports on request.
Your archive
Messenger history you can take
Indexed for the life of the account on all four plans, from 1 GB on Starter to 1 TB on Scale. A single export runs to 1 GB on Starter and Team, 25 GB on Scale and uncapped on Enterprise, and the archive stays readable after you close the account.
Questions
Messenger, specifically
What buyers ask before they connect this one. Anything else and a person who worked on the adapter will reply.
Ask us directlyCan we connect several Facebook pages to one workspace?
Yes. Link each brand page separately and every page routes into its own tagged queue with its own assignment rules.
How does handover work with our existing Facebook bots?
The adapter speaks the Messenger handover protocol. Your bot answers first, then passes thread control to a human when it runs out of road.
Are deleted customer messages visible in the log?
Every payload is saved when it arrives. If the sender removes the message later, the text is still in your internal audit log.
Next
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Ten live networks, one workspace
Connect your first accounts in ten minutes. Unlimited teammates and permanent history indexing on every plan.