Channels / Microsoft Teams
Microsoft Teams vendor channels
Bring enterprise supplier chats and internal Teams channels into the same view as your WhatsApp threads, against one shared customer record.
Microsoft Teams
betaRunning in production accounts while the protocol edges get sanded.
The connection
How Microsoft Teams connects
We register an Azure enterprise app with Microsoft Graph chat and channel scopes. The bridge pulls federated guest chats, group rooms and the sidebar chat from recurring meetings.
Teams carries the enterprise side of a supplier relationship. Federated chats arrive in the same inbox as the WhatsApp thread with the same supplier.
Transport
Microsoft Graph with chat and channel scopes
Counted as
One connected account. Conversations are never metered and teammates are never billed, on any plan.
See what an account coststeams.adapter • beta • 5 capabilities
Capabilities
What the Microsoft Teams adapter carries
Federated chats and external access.
Federated external chat
Channel message indexing
File links resolved
Meeting chat archived
Identity resolution with email
The AI layer
Tuned for Microsoft Teams, not for everything
The same models run on every network, with the parts that only matter on Microsoft Teams turned on here.
01
Identity resolution
An external Teams profile gets matched to the email address you already know.
02
Meeting chat sync
Sidebar chat from a recurring supplier call indexes beside the daily DMs.
03
SharePoint parsing
Excel sheets and documents linked in chat are indexed and searchable.
Spam shield, thread summaries and search run on every plan. Commitment tracking, reply debt, relationship health and live translation in 42 languages start on Team, and they cover every connected account, including this one.
The AI layerHistory and export
We index the channels, private chats and meeting threads your Azure tenant lets us reach. Everything exports as JSON with the file links resolved.
Your archive
Microsoft Teams history you can take
Indexed for the life of the account on all four plans, from 1 GB on Starter to 1 TB on Scale. A single export runs to 1 GB on Starter and Team, 25 GB on Scale and uncapped on Enterprise, and the archive stays readable after you close the account.
Questions
Microsoft Teams, specifically
What buyers ask before they connect this one. Anything else and a person who worked on the adapter will reply.
Ask us directlyDoes the bridge support federated external supplier chats?
Yes. When an external partner messages your organisation over Teams federation, the conversation appears in your central queue with the supplier already identified.
Can the AI find documents linked through SharePoint?
Yes. The indexer follows SharePoint file links posted in chat, as far as your permissions allow, and indexes what it can read.
How does channel routing work across departments?
Map specific Teams channels to different CommunicationOS workspaces, so finance and support never see each other's queue.
Next
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Ten live networks, one workspace
Connect your first accounts in ten minutes. Unlimited teammates and permanent history indexing on every plan.