Channels / TikTok
TikTok Business chats in your flow
Manage TikTok Business direct messages and video comments together. Commercial buyer enquiries get captured while social video commerce grows.
TikTok
betaRunning in production accounts while the protocol edges get sanded.
The connection
How TikTok connects
We connect through the TikTok Business Messaging API. The webhook service takes direct chats, creator messages and public comments, each carrying the video metadata it came from.
TikTok Business messaging is young and growing fast. We connect it now so the history exists later, which is the whole point of this product.
Transport
TikTok Business Messaging API
Counted as
One connected account. Conversations are never metered and teammates are never billed, on any plan.
See what an account coststiktok.adapter • beta • 5 capabilities
Capabilities
What the TikTok adapter carries
Business messages and comment triage.
Business inbox unified
Comment triage
Video context attached
Media understanding
History from connect date
The AI layer
Tuned for TikTok, not for everything
The same models run on every network, with the parts that only matter on TikTok turned on here.
01
Video card sync
A product question shows the exact clip the person was watching.
02
Comment triage
The classifier marks purchase intent in comments so a DM goes out fast.
03
Media extraction
Photos and clips a customer sends become text summaries you can search.
Spam shield, thread summaries and search run on every plan. Commitment tracking, reply debt, relationship health and live translation in 42 languages start on Team, and they cover every connected account, including this one.
The AI layerHistory and export
TikTok gives no historical backfill through the API. Indexing starts the moment you authenticate, and every message and attachment after that is kept for good.
Your archive
TikTok history you can take
Indexed for the life of the account on all four plans, from 1 GB on Starter to 1 TB on Scale. A single export runs to 1 GB on Starter and Team, 25 GB on Scale and uncapped on Enterprise, and the archive stays readable after you close the account.
Questions
TikTok, specifically
What buyers ask before they connect this one. Anything else and a person who worked on the adapter will reply.
Ask us directlyCan we backfill TikTok messages from before we connected?
No. The TikTok Business API only delivers events from the connection timestamp onward, which is the reason to connect it early rather than later.
How do agents see which video prompted the message?
The webhook attaches the video ID and its thumbnail to the conversation card, so the clip is on screen while the reply is written.
Can several agents answer TikTok enquiries?
Yes. The whole team shares the TikTok Business inbox and nobody has to sign into the mobile app to answer.
Next
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