Channels / Voice
Voice calling and audio records
Unify telephone calls with digital messaging. A supplier call becomes a searchable transcript and a set of action items on the same record.
Voice
queuedOn the build roadmap and not connectable yet.
The connection
How Voice connects
Voice is queued. When it ships it will attach to your existing carrier over SIP trunking and stream audio into recording nodes inside your own region.
A call is a message with worse tooling. Recording, transcription and indexing land in the same archive as the WhatsApp thread that preceded it.
Transport
SIP trunking with your existing carrier
When it lands
This adapter is in development, so it cannot be connected yet. When it ships it counts as one connected account, like every other network.
See what an account costsvoice.adapter • queued • 5 capabilities
Capabilities
What the Voice adapter carries
Calls recorded, transcribed and indexed beside the chat.
Call recording
Transcription and summary
Commitment tracking on calls
Indexed beside chat
Retention policy
The AI layer
Tuned for Voice, not for everything
The same models run on every network, with the parts that only matter on Voice turned on here.
01
Call summarisation
A twenty-minute call will compress to a short summary with the decisions.
02
Verbal commitment log
Promised delivery dates and pricing terms spoken aloud will be flagged.
03
Cross-thread timeline
A transcript will sit inside the WhatsApp thread that came before it.
Spam shield, thread summaries and search run on every plan. Commitment tracking, reply debt, relationship health and live translation in 42 languages start on Team, and they cover every connected account once this adapter ships.
The AI layerHistory and export
Voice is queued for build. Once live, call audio, transcripts and summaries will index into your tenant beside the chat history they belong to.
Your archive
Voice history you can take
Indexed for the life of the account on all four plans, from 1 GB on Starter to 1 TB on Scale. A single export runs to 1 GB on Starter and Team, 25 GB on Scale and uncapped on Enterprise, and the archive stays readable after you close the account.
Questions
Voice, specifically
What buyers ask before they connect this one. Anything else and a person who worked on the adapter will reply.
Ask us directlyCan we connect our existing business SIP trunks?
Yes. The voice module will link to standard SIP trunk providers, so your current carrier contract stays where it is.
How will call transcripts link to customer records?
Caller ID is matched against your WhatsApp, SMS and email contacts, and the audio log is filed into the thread that person already has.
Can we join the voice testing programme?
Sign up on the waitlist and tell us your call volume. Private preview cohorts open as the SIP gateway clears its own tests.
Next
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